O U R P O L I C Y
magnolia roots salon
INDEPENDENT CONTRACTOR DISCLAIMER
All of our stylists are independent contractors. This means each and every stylist makes her own hours, sets her own prices, and enforces her own policies. Although the following policies are typically followed by our stylists, as independent contractors, they have the right to enforce any adjustments. That being said, Magnolia Roots Salon is not responsible for any issues you may have with an individual stylist. If you have questions regarding the policy of an individual stylist, please contact them directly.
CANCELLATIONS AND NO-SHOWS
We kindly ask that any changes and cancellations are made 24 hours prior to your scheduled appointment.
Of course, life happens, so your first cancellation is no biggy - however, if a repeated trend of cancellations occur, you will be required to place a $50 non-refundable deposit to schedule any further appointments.
Out of respect of our time and other clients, services for clients arriving more than fifteen minutes late will be honored at our discretion. We reserve the right to cancel or modify your services as needed to stay on time for all following appointments.
If you no-show your appointment, it is at your stylist's discretion if they decide to let you book any future appointments.
If your stylist does choose to reschedule you in the future, a non-refundable $50 deposit will be required.
Online booking is no longer allowed after a no-show.
REFUNDS
ALL SERVICES ARE NON-REFUNDABLE.
We take significant pride in providing all of our clients with exceptional service. If you are unsatisfied with your hair service, after a second consult, ONE corrective service will be given free of charge.
To receive a corrective color, your stylist must be notified within TWO DAYS of the initial service.